These Terms and Conditions apply to purchases made in the online store operated by Sipisopi OÜ (registry code 17380627), located at Tartu linn, Jaama tn 89, 50604, Estonia (“we”, “us”, “our”).
By placing an order in our online store, you agree to these Terms and Conditions.
1. General Information
1.1. The owner of the online store is:
Sipisopi OÜ
Registry code: 17380627
Address: Tartu linn, Jaama tn 89, 50604, Estonia
Email: info@vaikus.store
1.2. These Terms & Conditions govern the legal relationship between the customer (“you”, “buyer”) and Sipisopi OÜ (“seller”).
1.3. All prices in the online store are displayed in euros (€) and include applicable taxes.
2. Products and Pricing
2.1. Product descriptions, photos, and prices are provided on the product page. Images are illustrative and may differ slightly from the actual product.
2.2. Prices may change at any time, but orders already placed will remain valid at the price in effect during checkout.
2.3. If a pricing or product error occurs, we reserve the right to cancel the order and refund the payment.
3. Ordering Process
3.1. To place an order, add the desired items to your shopping cart and proceed to checkout.
3.2. You must provide accurate contact information for order fulfillment.
3.3. After placing an order, you will receive an order confirmation email.
3.4. The purchase agreement is considered concluded once payment is received.
4. Payment Terms (Maksekeskus-Compliant Section)
4.1. Payments in the online store are processed through Maksekeskus AS, the official certified payment service provider.
4.2. Acceptable payment methods may include:
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Bank links (Estonian, Latvian, Lithuanian banks)
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Credit and debit cards
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Apple Pay / Google Pay (if enabled)
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Other methods provided by Maksekeskus AS
4.3. When using Maksekeskus payment methods:
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Payment occurs securely outside the online store environment
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Your payment data is processed directly by Maksekeskus AS
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We do not have access to full card information or banking passwords
4.4. The merchant (Sipisopi OÜ) is responsible for fulfilling the order; Maksekeskus AS only handles payment processing.
4.5. The payment must be completed in full before the order is shipped.
5. Shipping & Delivery
5.1. We ship orders to Estonia and other countries listed during checkout.
5.2. Shipping costs are displayed during checkout.
5.3. The standard delivery time is 2–5 business days.
Delivery times may vary depending on the destination and chosen shipping method.
5.4. You will receive a confirmation email once your order has been shipped.
5.5. If the buyer provides incorrect or incomplete delivery information, we cannot be held responsible for delays or failed delivery.
6. Returns & Refunds
6.1. In accordance with European Union consumer protection legislation, all clothing products purchased from our online store are subject to a 14-day right of withdrawal from the date of receiving the goods.
6.2. Opening the package and trying on the clothing product does NOT exclude the right of return, provided that the product is not damaged and remains in a resalable condition.
6.3. To return a product, the customer must:
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Notify us at info@vaikus.store within 14 days of receiving the order
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Return the product in clean, undamaged, and resalable condition
6.4. The customer bears the direct costs of returning the goods, unless the product is defective or incorrect.
6.5. The refund will be issued within 14 days from the date we receive the returned product.
6.6. The right of withdrawal does NOT apply to:
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Personalized or custom-made products
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Products that are damaged through improper use by the customer
7. Defective Products
7.1. If the product is faulty or damaged, contact us immediately at info@vaikus.store with:
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Order number
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Description of the defect
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Photos (if applicable)
7.2. You have the right to request:
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Repair
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Replacement
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Partial refund
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Full refund (depending on the situation and law)
8. Customer Responsibilities
8.1. The customer agrees to use the online store in accordance with applicable laws and good practice.
8.2. The customer must not:
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Submit false information
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Engage in fraudulent activity
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Interfere with website operation
9. Privacy & Data Protection
9.1. Personal data is processed in accordance with the Privacy Policy available on our website.
9.2. Maksekeskus AS processes payment data independently, according to its own privacy and security practices.
10. Limitation of Liability
10.1. Sipisopi OÜ is not liable for:
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Losses caused by incorrect data provided by the customer
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Delays caused by third-party service providers
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Indirect or consequential damages
10.2. Our liability is limited to the total purchase price of the order.
11. Dispute Resolution
11.1. In case of disputes, please contact us first at info@vaikus.store — we aim to resolve issues amicably.
11.2. If a dispute cannot be resolved, the customer may contact:
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Consumer Disputes Committee (Tarbijavaidluste Komisjon)
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European Union ODR platform:
https://ec.europa.eu/consumers/odr/
11.3. These Terms & Conditions are governed by Estonian law.
12. Amendments
12.1. We may update these Terms & Conditions when necessary.
12.2. The latest version will always be available on our website with the updated revision date.
13. Contact Information
Sipisopi OÜ
Registry code: 17380627
Email: info@vaikus.store
Address: Tartu linn, Jaama tn 89, 50604, Estonia